Shipping policy
Last updated: November 3, 2026
Delivery area
phimhubx delivers pet supplies to eligible addresses in our United States shipping zone. We currently do not offer international shipping, local delivery or local pickup. Available delivery services are shown for your address at checkout.
Processing before dispatch
Allow 3–5 business days after the order and payment are confirmed for processing before handoff to the carrier. Business days mean Monday through Friday, excluding applicable United States public holidays. Orders confirmed on non-business days enter processing on the next business day.
If we cannot meet the processing estimate, we will contact you with an updated estimate and available options, including cancellation and a refund where appropriate. Where applicable law requires agreement to a delay, we will obtain it or refund an order that cannot be fulfilled.
Shipping options
Fast shipping: USD $3.99 per order; estimated transit time of 5–8 business days after dispatch.
Free Shipping: USD $0 per order; estimated transit time of 7–15 business days after dispatch. No minimum order value is required for this option.
The selected shipping service, charge, any tax collected and final order total are shown before payment. We do not add an undisclosed shipping or handling charge after checkout.
Estimated arrival
Processing and transit are separate. Using the business-day definitions above, the estimated total from order and payment confirmation to arrival is:
Fast shipping: 8–13 business days.
Free Shipping: 10–20 business days.
These are estimates, not guaranteed arrival dates. Automatic delivery estimates may also appear at checkout or in order updates. The selected service, destination, holidays, weather and carrier conditions can affect arrival.
Tracking
Use the order-status link in your confirmation email to view available order information. When tracking is available, the shipment update provides the carrier's tracking information.
Creating a label does not mean the carrier already has the parcel. Carrier tracking can take 24 to 48 hours to update after dispatch; this is an estimate, not an additional processing or transit period. Our Order Tracking page explains how to obtain help.
Address corrections and failed delivery
Check the delivery address and unit number before ordering. If a correction is needed, contact us as soon as possible; a change cannot be guaranteed after dispatch. Address corrections are separate from the 15-minute cancellation request window.
If delivery fails or a parcel is returned to us, we will discuss the appropriate refund or reshipment options. Any proposed additional charge will be disclosed for your agreement; there is no undisclosed automatic reshipment fee.
Late, missing or damaged shipments
Contact us if the estimate has passed, tracking shows a problem, or a parcel marked delivered cannot be located. We will review the order and investigate with the carrier where appropriate. You do not need to resolve the matter with the carrier alone.
If delivery cannot be completed or a shipment is confirmed lost, we will arrange an appropriate replacement or refund.
For damaged or incorrect goods, keep relevant packaging and describe the issue, with photographs where useful. Our Return and Refund Policy explains the remedies, costs and refund process.
Contact
Email: hello@phimhubx.com
Phone: +1 212-737-8583
Business and approved-return mailing address:
phimhubx / Bryana Kaiser
101 Beach Ave
Altamonte Springs, FL 32701
United States
Contact us before mailing a return so we can provide the prepaid label and instructions.