Privacy policy
Last updated: November 3, 2026
1. Who we are
phimhubx is a pet-supplies retailer operated by Bryana Kaiser at https://www.phimhubx.com. This policy explains how personal information is handled when you browse our store, place an order, contact us, or exercise a privacy choice.
2. Information we collect
Information you provide can include your name, email address, telephone number, billing and shipping addresses, order details, and messages or photographs submitted for customer support or returns. If an account feature is available and you use it, we also process the information needed to manage that account.
Our storefront and its service providers receive technical and usage information, such as IP address, browser and device details, pages viewed, cart activity, cookies, and transaction events. Payment providers process the payment information needed to complete your purchase; we receive information necessary to identify the transaction, payment status, and order.
3. How we use information
We use personal information to operate the store; process payments and orders; arrange delivery, returns, and refunds; answer questions; maintain transaction records; troubleshoot problems; and protect against fraud, misuse, and security threats. We also use information to comply with applicable legal obligations and resolve disputes.
If you choose to receive promotional communications, we use the contact details and preferences you provide for that purpose. You can unsubscribe through the instructions in a promotional message or contact us. Unsubscribing does not stop necessary messages about an existing order.
4. Service providers and disclosures
Our store uses Shopify to provide its commerce platform. We disclose information needed for the relevant service to Shopify, payment processors, delivery providers, and providers supporting store operation or customer support. Additional services, when used, receive information relevant to their function and your interaction with them.
We may disclose information when required by law, to respond to valid legal requests, to protect rights and safety, or in connection with a lawful business transfer.
Our store is hosted by Shopify and has Shopify Network Intelligence enabled. Shopify uses information about visits and purchases together with information from interactions with other merchants and Shopify to provide Enhanced Services, including personalization, advertising and store improvements. Information is shared with Shopify and relevant third parties, which may process it in other countries.
Read Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers for its processing and visit https://privacy.shopify.com for Shopify-specific rights and choices.
5. Cookies and privacy choices
Cookies and similar technologies support functions such as the cart, checkout, security, and remembering preferences. Optional analytics or advertising technologies, where enabled, may measure visits or support relevant advertising. Their use is subject to the privacy settings and consent requirements that apply to your visit.
Use available cookie controls and Your Privacy Choices at https://www.phimhubx.com/pages/data-sharing-opt-out to manage applicable choices, including any available opt-out from sale, sharing, or targeted advertising. Browser controls can also limit cookies, although some store functions may be affected. Legally recognized opt-out preference signals apply as required by applicable law.
6. Retention, security, and processing locations
We retain information for the purposes described here, including completing orders, maintaining legally required records, handling disputes, and preventing fraud. Retention depends on the information and applicable obligations rather than one fixed period for all records.
We use reasonable safeguards, but no electronic system is completely secure. Providers may process information outside your state or country, subject to applicable data-protection requirements. Third-party websites have their own privacy practices.
7. Your rights and requests
Depending on applicable law, you may request access, correction, deletion, or a portable copy of information, withdraw consent where processing relies on consent, or exercise applicable objection, restriction, and opt-out rights.
You may also have rights to use an authorized agent, appeal a decision, or complain to a competent authority. We may verify identity and authority before completing a request and will respond within legally required periods. Exercising a protected right will not result in unlawful discrimination.
8. Contact and updates
For privacy requests, questions, or concerns about information provided by a child, contact Bryana Kaiser, operator of phimhubx, at hello@phimhubx.com, +1 212-737-8583, or 101 Beach Ave, Altamonte Springs, FL 32701, United States.
You can also use https://www.phimhubx.com/pages/contact. We will post changes here with an updated date and provide additional notice where required.