Order Tracking
Last updated: November 3, 2026
Find your order information
Use the order-status link in the confirmation email sent after checkout. Check the inbox and spam folder for the email address used for your purchase. If you cannot find the message or the link does not work, contact hello@phimhubx.com with your order number and checkout email.
Processing and shipment status
Allow 3–5 business days after order and payment confirmation for processing before handoff to the carrier. Business days are Monday through Friday, excluding applicable United States public holidays.
When tracking is available, use the carrier information in the shipment update or order-status page. A shipping label can be created before the parcel is handed over; carrier tracking can take 24 to 48 hours to update after dispatch.
This estimate is not an additional processing or delivery period. An order-status update is not a guarantee of real-time location information.
Transit estimates
Fast shipping: 5–8 business days after dispatch; USD $3.99 per order.
Free Shipping: 7–15 business days after dispatch; USD $0 per order, with no minimum order value.
Processing is additional to transit. Total estimated time is 8–13 business days for Fast shipping or 10–20 business days for Free Shipping. Read our Shipping Policy for the complete conditions.
Missing updates or delivery problems
Contact us if tracking is unavailable when you need help, updates appear inconsistent, the arrival estimate has passed, or a shipment marked delivered cannot be found. Include the order number and any tracking details. We will review the order and contact the carrier where appropriate.
For a parcel marked delivered, check the delivery location and whether someone at the address accepted it, where safe to do so. You may still contact us directly; you do not have to resolve the issue with the carrier alone. We will explain the available next steps and appropriate remedy.
Contact
Email: hello@phimhubx.com
Phone: +1 212-737-8583
Contact form: https://www.phimhubx.com/pages/contact
Do not provide full payment card details or passwords in a tracking request.