Privacy Policy

Last updated: November 2, 2026

1. Who we are

Phimhubx is a pet supplies retail store operated by Bryana Kaiser. This policy describes how we handle personal information when you visit our store, purchase products, or contact us. For our store's processing, contact us at attwoodlouanne@hotmail.com or 101 Beach Ave, Altamonte Springs, FL 32701, United States. Phone: +1 212-737-8583.

Our store is hosted on Shopify. Shopify processes personal information to provide the online store and checkout services. This policy describes our practices; Shopify's own processing is also explained in its Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

2. Information we collect

Depending on how you interact with us, we collect:

- Contact and delivery information, such as your name, email, phone number, and billing and shipping addresses.
- Transaction information, such as the products you order, order value, payment status, delivery details, returns, and refunds. Payment credentials are handled by the payment providers you select at checkout. Do not email us a full payment card number or security code.
- Account information and preferences, if you create an account or save preferences.
- Support communications, including messages, order references, and photographs you choose to provide about a product issue.
- Device and usage information, such as IP address, browser, device identifiers, pages visited, interactions with the store, and cookie or similar technology identifiers.

We obtain information directly from you, automatically through the store, and from providers involved in payments, fulfillment, fraud prevention, and other services you use with our store.

3. How we use information

We use personal information to process payments and orders; arrange delivery; handle returns, cancellations, and support; operate customer accounts; maintain and secure the store; detect fraud; keep tax and business records; meet legal obligations; and establish, exercise, or defend legal claims.

If you subscribe to marketing, we use your contact details to send the communications you requested. You can unsubscribe using the link in a marketing email or contact us. Unsubscribing from marketing does not stop necessary order, security, or service messages.

Where optional analytics, personalization, or advertising features are enabled, information may also be used for those purposes, subject to applicable consent and opt-out requirements. The relevant Shopify services and purposes are described below.

4. Cookies, analytics, and advertising

We use cookies and similar technologies needed for functions such as the shopping cart, checkout, security, and saved preferences. Optional analytics and advertising tools, if enabled, can collect information about browsing activity and identifiers and disclose it to the relevant providers.

Our store uses Shopify to provide ecommerce functions and store analytics, including information about visits, browsing interactions, orders, and store performance. Shopify Network Intelligence is enabled as described below. Shopify and the service providers involved in an order or a communication may process the identifiers and interaction information needed to provide those services. We do not treat a purchase or an essential checkout cookie as consent to optional advertising tracking.

You can manage cookies using your browser and the store's privacy controls where available. Blocking essential cookies can affect checkout or other functions. Where consent is legally required, non-essential tracking is used only after the relevant consent, and you can withdraw that consent through the privacy controls.

5. Disclosures and Shopify services

We disclose the information needed to Shopify and providers that assist with hosting, checkout, payment processing, shipping, order fulfillment, customer support, security, and other services actually used for our store. We may disclose information to comply with law, respond to valid legal requests, protect rights and safety, or carry out a business transaction subject to appropriate protections. Information you direct us to disclose is shared as requested.

Shopify Network Intelligence is enabled for our store. Shopify processes information about your interactions with our store together with information from your interactions with other merchants and Shopify to provide enhanced services, including improving products, store performance, personalization, and advertising services, subject to applicable consent and opt-out choices. Shopify's Consumer Privacy Policy explains that processing and your rights with Shopify. Shopify's privacy portal is available at https://privacy.shopify.com.

Shopify does not make our individual customer data available for other merchants to access. Shopify applies the relevant consent and advertising opt-out choices to its enhanced services. To exercise rights directly with Shopify, use its privacy portal.

Certain disclosures for advertising can be considered a "sale," "sharing," or "targeted advertising" under some privacy laws, even without a cash payment. Where applicable, you can opt out through our "Your Privacy Choices" control at https://phimhubx.com/pages/data-sharing-opt-out, or contact attwoodlouanne@hotmail.com. We honor applicable opt-out preference signals, including Global Privacy Control, where required by law. These choices must also be applied to relevant third-party tools.

6. Retention, security, and international processing

We retain information only for as long as reasonably necessary for the purposes described above, including fulfilling orders, keeping required records, resolving disputes, and honoring privacy choices. The retention period depends on the information, the purpose, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards. No online transmission or storage system is completely secure. Our providers, including Shopify, may process information in the United States and other countries. Where legally required, appropriate safeguards apply to international transfers.

7. Your rights and requests

Depending on your location and the law that applies, you may have rights to access, correct, delete, or receive a portable copy of your information; restrict or object to certain processing; withdraw consent; and opt out of sale, sharing, or targeted advertising. Where applicable, you may also use an authorized agent or appeal a decision on your request.

Email attwoodlouanne@hotmail.com to make a request or appeal. We may reasonably verify your identity or an agent's authority before acting. We will respond within the timeframe required by applicable law, explain any permitted refusal, and will not unlawfully discriminate against you for exercising your rights. Some information must be retained to fulfill legal obligations or complete transactions. You may also complain to the relevant privacy regulator where that right applies.

8. Children and external services

Our store is intended for adult purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.

Links to third-party websites or services are governed by their own privacy practices. Review those practices before providing information to them.

9. Updates

We may update this policy to reflect changes in our actual practices or legal requirements. We will revise the date above and provide additional notice or obtain consent when required by law.